What To Do If A Page Won't Load
If you’re having trouble with a page not loading, you might see a loading icon in the center of the screen, or the page may not load at all. The most common solution for this is to clear your cache, cookies, or history. Below are steps for resolving the issue in Google Chrome, which is commonly used by 'Advisor's Growth' users. (Scroll down for Safari troubleshooting tips.)
Step 1: Clear Your Site Data
Right-click on the screen.
Select Inspect > Application.
(You may need to click >> to view Application).
Choose Storage from the menu.
Click the Clear Site Data button.
Step 2: Clear Your Cookies
Click the lock icon next to the URL of the page.
Select Cookies.
Click the Remove button in the popup window.
Step 3: Do a Hard Refresh
On a PC, use Control + F5.
On a Mac, use Command + R.
Step 4: Reset Chrome Flags
If the hard refresh didn’t work, enter chrome://flags/ into your search bar.
When the page loads, reset all to default.
Do another hard refresh.
Steps to Clear Safari Cache
Click the Safari drop-down menu.
Select Preferences, then click on the Advanced tab.
Check the Show Develop menu in the menu bar checkbox, then close Preferences.
Open the Develop drop-down menu.
Click Empty Cache.
Refresh your web browser.
FAQ
1. How do I know if a browser extension is causing the issue?
Disable all extensions, then reload the page. If the issue is resolved, re-enable extensions one by one to find which one is causing the problem.
2. What is a hard refresh, and how is it different from a regular refresh?
A hard refresh bypasses cached files, forcing the browser to load the most recent version of the page from the server.
3. Can I follow the same steps to clear cache and cookies in other browsers like Firefox or Edge?
Yes, the steps are similar, though they may vary slightly. Most browsers allow you to access these settings via menu options or by right-clicking and selecting developer tools.
4. Will clearing cookies log me out of websites?
Yes, clearing cookies will log you out as it removes stored login sessions and preferences.
5. How often should I clear my cache and cookies to avoid loading issues?
There’s no set rule, but clearing your cache and cookies every few weeks or whenever you notice loading problems can help prevent issues.