Workflow Action: Voicemail
In this article, we will explain the Voicemail workflow action, how to add it to a workflow, and provide an example of its usage.
How to Add a Voicemail Action to a Workflow
Navigate to Automation > Workflows
Start by creating a new workflow or editing an existing one.
Scenario Example
In this case, imagine that several triggers have already occurred, such as sending an SMS and making a call, and now you want to leave a voicemail as a final follow-up attempt.
Adding the Voicemail Action
Click the "+" button to add a new action.
A menu will appear on the right-hand side of the screen.
Scroll down to the “External Communications” section and select “Voicemail.”
Upload Pre-Recorded Voicemail
You can now upload pre-recorded voicemail messages to send to your contact.
Note: Voicemail drops are effective approximately 70% of the time. They are a workaround solution used to quickly leave voicemails, but some phone carriers may restrict them.If the voicemail is not working, use an audio converter like Online Audio Converter to reformat the file, or create a new recording using Rev Online Voice Recorder.
Save the Voicemail Action
Click the green “Upload File” button, select the pre-recorded file, and then click “Save Action” in the bottom right corner before closing the voicemail tab.
FAQs for Voicemail Workflow Action
1. What is the Voicemail Workflow Action?
The Voicemail workflow action allows you to leave a pre-recorded voicemail for a contact as part of a workflow. It's often used after other communication methods like SMS or calls.
2. How do I add a Voicemail action to a workflow?
Click the "+" button to add a new action in the workflow.
In the menu on the right-hand side, scroll down to "External Communications" and select "Voicemail."
Upload your voicemail by clicking the green “Upload File” button and selecting your pre-recorded file.
Don’t forget to click “Save Action” before closing the tab.
3. What should I do if my voicemail file is not working?
If you face issues with your voicemail file:
Convert the file using Online Audio Converter or create a new file with Rev Online Voice Recorder.
4. How effective are voicemail drops?
Voicemail drops work around 70% of the time. Since they are a workaround, success rates can vary depending on phone carrier restrictions.
5. Can I use the Voicemail action alongside other triggers?
Yes, the Voicemail action can be used as a final step after other actions like sending an SMS or making a call to complete a follow-up sequence.
6. What types of files can I upload for the voicemail action?
Upload audio files in common formats such as MP3. Ensure the audio is clear and properly recorded for best results.
7. What if I accidentally close the voicemail tab before saving?
You will need to re-add the Voicemail action and upload the file again, as unsaved changes will be lost.
8. Can I preview the voicemail before saving it to the workflow?
Currently, the workflow builder does not have a voicemail preview feature. Ensure your file is properly recorded and tested before uploading.