Updating Subscription Payment Method

Updating Subscription Payment Method

Updating payment methods for ongoing subscriptions has been streamlined for improved convenience. Businesses can now send customers a one-time-use link, allowing them to update their payment information quickly and securely. This feature works with multiple payment gateways, expanding accessibility and flexibility for businesses and customers alike.

How It Works

1. Quick Access: The option to send the payment update link is available through both the Quick Action Menu on the subscription list page and the Actions Section on the subscription detail page.

2. Sending the Link: Users can send the link to customers via email or copy it to share through other communication channels. The links are valid for 30 days.

3. Customer Updates: Customers click on the link to access their subscription details and update their payment method. The new payment method will take effect from the next billing cycle.

4. Link Management: Multiple links can be generated as needed, and all outstanding links can be deactivated directly from the subscriptions page.

How to Use

1. Navigate to Subscriptions:
   Go to the subscription list page under the Payments tab.

2. Send the Update Link:

   • From the Quick Action Menu or Actions Section, select the option to send a payment update link.

   • Choose whether to email the link or copy it to send through another method.

3. Customer Updates Payment Method:
   The customer receives the link, clicks on it, and updates their payment details. The new method will be used for future subscription charges.

4. Manage Links:

   • Generate additional links when necessary.

   • Deactivate any outstanding links from the subscriptions page to ensure control and security.

Key Highlights

• Convenient Link Sharing: Business users can send customers a direct link to update their subscription payment details.

• Easy Card Updates: Customers can update the card on file effortlessly, ensuring uninterrupted service.

• Expanded Gateway Support: This feature supports various payment gateways, broadening its use for businesses operating across different platforms.

Pro Tips

1. Prompt Updates: Encourage customers to update their payment methods ahead of time to avoid interruptions in service.

2. Clear Instructions: Include clear steps in the message or email containing the link, so customers know exactly what to do.

3. Follow-Up Reminders: If the payment method isn't updated within a certain period, send a gentle reminder.

4. Monitor Link Expiry: Keep track of the 30-day window to ensure customers have enough time to complete their updates.

5. Regular Link Reviews: Periodically check for and deactivate any links that are no longer needed to maintain security.

6. Customer Support: Provide a point of contact for any customers needing assistance with updating their payment methods.

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