How to Process Refunds

How to Process Refunds

Processing refunds efficiently is essential for maintaining customer satisfaction and managing transactions effectively. Follow these steps to handle refunds directly through our platform:

Steps to Process a Refund

1. Access the Transactions Page:

   • Navigate to Payments → Transactions in your dashboard.

2. Select the Refund Action:

   • Find the successful transaction for which you want to issue a refund.

   • Click on the three dots (or options menu) next to the transaction and select the Refund action.

3. View Refund Details:

   • The transaction details page will display a list of all successful and failed refunds associated with that transaction. This allows you to keep track of all refund activities.

4. Process Refunds Directly:

   • You can process refunds directly from this page without needing to log into the payment provider's dashboard separately.

Visual Guide

Screenshot showing the refund processing option.

By following these steps, you streamline the refund process, making it more efficient and user-friendly.