Handling HTML Tags in Your RSS Email Body

Handling HTML Tags in Your RSS Email Body

When working with RSS Header or RSS Item elements in the Email Builder, you might encounter issues where HTML tags are displayed in your email body instead of rendering properly. For example, you might see code like <p> <div> <img src=“ ” instead of the intended article title, headline, or image. This issue often occurs when HTML entities are not properly interpreted, showing up as escaped text (e.g., & appears as &amp;).

To address or prevent these HTML-escaped issues, you can use "triple brackets" to ensure correct rendering. Follow these steps to resolve the problem:

1. Access the RSS Element:

   • In the Email Builder, select your RSS Header or RSS Item element.

2. Customize the RSS Editing Options:

   • With the element highlighted, navigate to the menu on the left-hand side.

3. Switch to Custom Mode:

   • From the dropdown menu, select “Custom”.

4. Edit Brackets:

   • Replace {{ with {{{ on both sides of your custom values.

5. Save Your Changes:

   • Confirm your adjustments by saving.

By making these changes, your RSS feed should render correctly, displaying the intended content without HTML tags showing up.